Complaint Handling CMM
Assess and mature your complaint handling process.
What this assessment evaluates
This assessment evaluates your complaint handling across 8 dimensions:
- Intake & Classification
- Investigation Process
- Regulatory Reportability Assessment
- Root Cause Linkage
- Trending & Signal Detection
- Customer Communication
- CAPA Integration
- Metrics & Management Review
Who it's for
Post-market and quality teams managing growing complaint volumes who need to get ahead of regulatory reporting risk.
About this assessment
Evaluate your complaint system from intake through investigation, regulatory reporting assessment, and signal detection. Determine whether complaints are driving real product improvement or just being closed.
What you get
Every assessment includes 8 integrated deliverables:
Assessment Framework
The scoring tool your team uses to evaluate each dimension.
Scoring Rubric
Level definitions and evidence criteria for every dimension.
Heatmap Template
Visual maturity snapshot — color-coded at a glance.
Delta Map Template
Current vs. target gap analysis for every dimension.
Methodology Guide
How to run the assessment — preparation, scoring, follow-up.
Benchmark Reference
Industry context for interpreting your scores.
Cross-Functional Team Guide
Who to involve and how to facilitate.
Executive Readout Template
Present findings to leadership.
How it works
Purchase & download
Get your complete assessment package immediately after checkout.
Score with your team
Assemble your cross-functional team and score each dimension together.
Present & prioritize
Use the heatmap and executive readout to present findings and build your improvement roadmap.